Frequently asked questions
Quick answers to some of your most common questions about our services.
📦 Shipping & Returns
What shipping options are available?
We offer several shipping methods, including Standard and Express Shipping. Specific options available may depend on the delivery location.
How much does shipping cost?
Shipping costs vary based on the weight of the items, the shipping method selected, and the destination. You can view an estimate of shipping costs at checkout.
How can I track my shipment?
Once your order is shipped, you will receive a tracking number via email. Use this number on carrier's website to track your shipment’s progress.
What is your return policy?
We accept returns within 7 days of purchase for most items in new or like-new condition. Some restrictions apply, we do not accept Personalised Items unless Damaged, so please review our full Return Policy on our website.
How do I return an item?
To return an item, follow the instructions provided in our Return Policy. Typically, this involves filling out a return form, repackaging the item securely, and sending it back to us.
Can I exchange an item?
Yes, exchanges are possible for items of equal or lesser value. Please contact our customer support to initiate an exchange and check the availability of the item you want.
🛍 Product
What types of products do you offer?
We offer a diverse range of products.
Check our Products page for a full listing and detailed descriptions.
How do I search for a specific product?
You can use the store button at the top of our website to enter keywords or the name of the product you are looking for. Filters are also available to help narrow down your search results.
Can I return a product if I’m not satisfied?
Yes, we have a customer-friendly return policy. Please contact us first so we can understand why you are not completely satisfied with your purchase.
đź’¸ Payments
Can I modify my order after placing it?
Please contact us immediately if you need to make changes. Must be made inside 12 hours of placing order or an Administration Fee will apply.
How can I cancel my order?
To cancel an order, please visit the 'My Orders' section of your account. Must be made within 12 hours after placing the order or a refund minus Administration Fees
How can I return an item from my order?
To return an item, follow the instructions provided in our Returns Policy, available on our website.